#1 2020-08-16 07:29:21

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Registered: 2020-08-12
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one of our RetrofitWorks advocate members

To our delight, one of our valued advocate member organisations – who are a social landlord in South London – invited a member of the RetrofitWorks team to attend a day’s training on consumer service.
The Chelsea and England star headed back to South London to support the campaign and BLM movement in the local area by kicking off the match between the two south London sides, showing his support to his local community.
Of course, we snatched up the opportunity to improve our customer service skills, found the day very informative and picked up a few new tips.  The training course involved looking into the principles of the Mary Gobber International approach for customer service, which suited us as it’s not based on scripted responses.  The approach involves having a positive, enthusiastic and helpful attitude while taking on ownership and responsibility to deal with customer enquiries.
The day filled us with confidence that we are already taking the right approach with our customer service and are very thank-full to our advocate member for thinking of us and letting us attend their training day.
We truly value the relationships we build with our advocate members, and wanted to share this story to show the benefits of working together collaboratively to deliver the best service in retrofitting customer’s properties using local qualified contractors.

The post Improving Customer Service appeared first on RetrofitWorks

Dr Giovanna Speciale, Director of South East London Community Energy (SELCE), one of our RetrofitWorks advocate members, then spoke about a research project which surveyed existing community energy projects across the country.  The key message being that London has both additional challenges, such as the complexity of tenures and uncertainty of buildings lifespans, the lack of consistent support from Local Authorities, low levels of social capital, and lack of coordinated support.  London also however has unique opportunities, with carbon offsetting funding being a potential option for funding future projects and the role of the GLA who are releasing their Environment Strategy at the end of July this year, to outline their supporting plans in community energy and retrofit.
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